FAQs
1. Do you offer international shipping?
At this time, we only ship within the USA.
2. I ordered more than one item, but I've only received one. Why is that?
If you ordered multiple items simultaneously, we strive to ship them together in one package. However, there are occasions when we may need to ship items separately from different fulfillment centers. Rest assured, all items will reach you. You will also receive separate tracking codes for each item.
3. I placed an order but didn't receive a confirmation email. What's going on?
Please ensure that your email address is entered correctly during the ordering process. If you don't find the confirmation email in your inbox, kindly check your spam folder. If you still cannot locate it, please contact us at support@newperseverance.com.
4. What is your return policy?
We want you to be satisfied with your purchase. If you are not completely happy, you can return your item within 30 days of receiving it for a full refund, provided it is in its original condition.
5. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor your shipment's progress.
6. Do you have a warranty on your products?
Yes! We offer a 1-year limited warranty on all our products.
7. Are there any discounts or promotions available?
We frequently run seasonal promotions and discounts. Be sure to subscribe to our newsletter to stay updated on the latest offers and exclusive deals.
8. Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible at support@newperseverance.com. We can only make changes or cancellations if your order has not yet been processed for shipping.
9. What payment methods do you accept?
Currently, we only accept payments through PayPal for secure and convenient transactions.
10. How can I contact customer support?
You can reach our customer support team via email at support@newperseverance.com or through our contact form on the website. We aim to respond to all inquiries within 24 hours.
At this time, we only ship within the USA.
2. I ordered more than one item, but I've only received one. Why is that?
If you ordered multiple items simultaneously, we strive to ship them together in one package. However, there are occasions when we may need to ship items separately from different fulfillment centers. Rest assured, all items will reach you. You will also receive separate tracking codes for each item.
3. I placed an order but didn't receive a confirmation email. What's going on?
Please ensure that your email address is entered correctly during the ordering process. If you don't find the confirmation email in your inbox, kindly check your spam folder. If you still cannot locate it, please contact us at support@newperseverance.com.
4. What is your return policy?
We want you to be satisfied with your purchase. If you are not completely happy, you can return your item within 30 days of receiving it for a full refund, provided it is in its original condition.
5. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor your shipment's progress.
6. Do you have a warranty on your products?
Yes! We offer a 1-year limited warranty on all our products.
7. Are there any discounts or promotions available?
We frequently run seasonal promotions and discounts. Be sure to subscribe to our newsletter to stay updated on the latest offers and exclusive deals.
8. Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us as soon as possible at support@newperseverance.com. We can only make changes or cancellations if your order has not yet been processed for shipping.
9. What payment methods do you accept?
Currently, we only accept payments through PayPal for secure and convenient transactions.
10. How can I contact customer support?
You can reach our customer support team via email at support@newperseverance.com or through our contact form on the website. We aim to respond to all inquiries within 24 hours.